Refund Policy
Anne & Mae Toronto — Refund Policy
Our Promise to You
Shopping online takes trust — and we take that seriously. If something isn't right, we'll make it easy to sort out. Here's exactly how our returns work.
30-Day Returns — No Stress
You have 30 days from the date your order arrives to request a return. We think that's enough time to try your item on, see how it feels, and decide if it's truly yours.
To be eligible for a return, your item must be:
- In its original condition, with tags still attached and original packaging included
- Free from perfume, makeup stains, or deodorant marks
- Unwashed and unaltered
- Not showing visible signs of wear beyond trying it on for fit
Trying it on is completely fine — that's what it's there for. We just ask that it comes back in the same condition it arrived in.
How to Start a Return
It's simple. Just email us at info@annemaetoronto.com with:
- Your order number
- Your reason for returning
We'll review your request and, if approved, send you the return address and full instructions. Please don't send anything back before hearing from us — unrequested returns cannot be accepted.
📦 We strongly recommend using a tracked shipping service when returning. Return shipping costs are the customer's responsibility, and we're unable to take responsibility for packages lost in transit.
Got a Damaged or Incorrect Item?
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered — contact us right away at info@annemaetoronto.com. We'll make it right, quickly.
Items We Can't Accept Returns On
The following items are not eligible for return:
- Gift cards
- Personalised or custom-made items
- Beauty or personal care products
- Items marked as Final Sale on the product page
- Items that have been worn, washed, altered, or damaged after delivery
Good to know: Sale and discounted items can be returned — unless the product page specifically says "Final Sale."
Not sure if your item qualifies? Email us before you send it back. We're happy to check for you.
EU Customers — 14-Day Cooling Off Period
If your order is being delivered within the European Union, you have the right to cancel or return within 14 days for any reason. Items must still meet our standard return eligibility requirements above.
Your Refund
Once we receive and inspect your return, we'll notify you of the outcome by email.
✅ If approved: Your refund will be issued to your original payment method within 10 business days. Your bank may take a little additional time to post the amount — this is normal.
⏳ If 15 business days have passed since your refund was approved and you haven't seen it, please get in touch at info@annemaetoronto.com and we'll look into it immediately.
